Shipping Policy

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At GLES Kids, we value your satisfaction and are committed to providing high-quality, educational, and fun experiences for children. Due to the nature of our products and services, we kindly ask that you review our policies below before making a purchase.

1. Return Policy

Our goal is to make your shopping experience convenient, affordable, and enjoyable. Not completely satisfied with your purchase? We accept returns of unopened, unused products up to 25 days after the date of purchase. If you are unsatisfied with the product for any reason after it was opened, send us an email at support@gleskids.com and tell us about it. We will deal with each on a case-by-case basis.

To receive authorization for a return, please contact customer service at support@gleskids.com to obtain a Return Authorization number, known as an RA number, which will be sent within 24 hrs.

Please note that we do not refund shipping costs on returns and/or exchanges, unless there was a processing error on our behalf. Due to the nature of our downloadable content, we do not accept returns or exchanges, except in cases of:

• Defective or damaged items upon  delivery
• Incorrect items shipped in error.

To be eligible for a resolution of downloadable content, please contact us within 48 hrs of receiving your product and include:

• Your order number.
• A clear description of the issue.
• Photographic evidence of any  damage or defect.

2. Cancellation Policy

A. One-Time Orders

Orders placed for non-subscription items cannot be canceled once they are processed for shipment. If you wish to cancel an order, please contact us within 12 hours of placing the order, and we will do our best to accommodate your request.

B. Subscription Orders

If you are subscribed to a recurring subscription (e.g., monthly educational box), you may cancel at any time through your account dashboard or by contacting us directly at support@gleskids.com.

To avoid being charged for the next box, cancellation requests must be submitted at least 5 days prior to your next billing date.

Please note:

• Cancellations take effect at the end of the current billing period.
• We do not issue partial refunds for unused subscription periods.

3. Refund Policy

We offer refunds only under the following circumstances:

• The item was defective or damaged during transit and is reported within 7 days.
• The incorrect item was received.
• A duplicate charge occurred due to a system error.
• The item is unopened and unused.

If a refund is approved, it will be processed to the original method of payment within 5–10 business days. Processing time may vary depending on your bank or credit card provider.

If approved, we will offer one of the following:

• A replacement item or box (subject to availability).
• A credit toward a future purchase.
• A full or partial refund.

Refunds Are Not Available For:

• Boxes that have already shipped.
• Subscription charges made after the cut-off date for cancellation.
• Minor packaging flaws that do not impact product function.
• Dissatisfaction based on personal preferences.
• Items lost due to incorrect shipping information provided by the customer.
• Delays caused by carriers or customs.

4. Pause or Skip Subscription

Subscribers may pause or skipa month (for eligible subscriptions) by logging into their account or contacting customer service. Requests must be made prior to the billing datefor the affected month.

5. Refunds

We'll notify you of your refund or credit via e-mail after we've received and processed the returned item. You can expect a refund or credit in the same form of payment originally used for purchase within 7 to 14 business days after we receive your return.

6. Damaged or Defective Products

If you have received damaged, defective, or incorrectly shipped merchandise, please notify customer service at support@gleskids.com within 48 hours of receipt of the order. 

7. US & International Shipping, Customs/Duties & Returns 

We take care of your US and international orders through a range of dependable courier services that are shown at checkout. Please note that the buyer has to cover all shipping costs, including any duty, brokerage, or additional charges imposed by the carrier. For all US shipments, a minimum delivery charge of $24.99 CAD applies. If the shipping fee exceeds this, rest assured, we'll get in touch with you before dispatching your order. International shipping rates are calculated at checkout.

To make a purchase for delivery to the US, pick the United States as your shipping destination at the time of checkout. We're here to make your shopping experience as smooth as possible!

GLES Kids is not responsible for any taxes and/or customs duties in the country of destination of the Products. We cannot predict, in any way, if customs duties will be charged by the country of destination. For more information, please contact the customs office of your country. In all cases, any costs related to import taxes and/or customs duties will be charged to the customer.
 

8. US & International Returns:

US and international shipments are not eligible for our 30-day refund policy at this time. Thank you for your understanding.

9. Policy Updates

We reserve the right to modify this policy at any time without prior notice. Updated versions will be posted on our website and are effective immediately upon posting.

10. Contact Us

If you have questions about a product, your order, or these policies, please contact us:

GLES Kids Email: support@gleskids.com Website: www.gleskids.com

These Terms of Sale ("Terms") govern all purchases made through the GLES Kids website, affiliated platforms, and sales channels (“we”, “our”, “us”). By placing an order, you agree to be bound by these terms, our Privacy Policy, and any other applicable policies.

Please read these terms carefully before making a purchase.

1. Eligibility to Purchase

To purchase products from us, you must:

• Be at least 18 years old or the age of majority in your jurisdiction;
• Provide accurate and complete personal and payment information.
• Agree to these Terms of Sale and all related policies.

2. Product Availability and Description

All products, services, and subscriptions are subject to availability. We reserve the right to:

• Discontinue or modify products without notice.
• Limit the quantity of items per household or order.
• Refuse or cancel any order at our discretion.

We strive for accuracy in product descriptions, pricing, and photos, but we cannot guarantee that all information is error-free. In case of errors, we reserve the right to correct them.

3. Pricing and Currency

All prices are listed in Canadian dollars (CAD), unless otherwise stated. Prices do not include applicable taxes, shipping fees, customs duties, or currency conversion fees, which are your responsibility.

We reserve the right to change prices at any time without notice.

4. Orders and Payment

When you place an order, you will receive an email confirmation. This email does not signify our acceptance of your order but acknowledges receipt. We may accept or decline orders at our discretion.

We accept payment through major credit cards and other methods listed at checkout. Payment is due in full at the time of purchase. Subscriptions will be charged automatically according to the billing cycle selected.

5. Subscriptions and Auto-Renewals

If you subscribe to a recurring product or service (e.g., monthly box):

• Your subscription will auto-renew until you cancel.
• You authorize us to charge your payment method on each renewal date.
• You may cancel any time prior to your renewal date to avoid charges.

Subscription terms and cut-off dates are listed on our website and in your account dashboard.

6. Shipping and Delivery

We currently ship within Canada and select international locations. Shipping timelines are estimates only and not guaranteed. Delays may occur due to weather, customs, or carrier issues.

Shipping fees and delivery timelines will be provided at checkout. You are responsible for providing accurate shipping information. We are not responsible for undelivered packages due to incorrect addresses or unclaimed deliveries.

7. Refunds, Returns & Exchanges

Due to the nature of our educational boxes, all sales are final unless the product is defective or incorrect.

If your box arrives damaged, incomplete, or incorrect, please contact us at support@gleskids.com within 7 days of delivery with photos and a description of the issue.

We may, at our sole discretion, offer:

• A replacement item or box;
• A credit for future use;
• A partial or full refund, depending on the situation.

Shipping costs for returned items (if applicable) are your responsibility unless the item is defective or sent in error.

8. Intellectual Property

All content, materials, designs, and branding related to GLES Kids are owned by us or licensed to us. You agree not to reproduce, redistribute, or use our materials for commercial purposes without written permission.

9. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for indirect, incidental, punitive, or consequential damages.
• Our liability shall not exceed the total amount paid by you in the past 6 months;
• Products are provided "as-is" and "as-available" without warranties beyond what is expressly stated.

10. Governing Law

These terms are governed by the laws of the Province of British Columbia, Canada, and applicable federal laws of Canada. You agree to submit to the exclusive jurisdiction of the courts of British Columbia for any legal disputes.

11. International Orders and Customs

For international customers:

• You are responsible for any customs duties, VAT, or local taxes;
• Delays due to customs clearance are beyond our control;
• We are not liable for orders confiscated by local customs authorities.

12. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on our website with an updated effective date. Continued use of our services after changes means you accept the new Terms.

13. Contact Us

If you have questions or concerns about these Terms, please contact:

GLES Kids
Email: support@gleskids.com
Website: www.gleskids.com

  GLES Kids ("we", "us", "our") is committed to protecting the privacy and security of our customers and visitors. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, purchase our products, subscribe to our services, or engage with us through social media and email marketing.

By accessing our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

a. Personal Information You Provide Directly

• Name
• Email address
• Mailing address
• Payment information (processed securely by third-party providers)
• Child’s first name and age (optional and only when relevant to the box content)

b. Automatically Collected Information

• IP address
• Browser type and version
• Device identifiers
• Cookies and tracking pixels
• Pages visited and duration of visit

c. Information from Third Parties

We may receive data from platforms like Facebook, Instagram, TikTok, or payment gateways if you engage with us there.

2. How We Use Your Information

We use your data to:

• Fulfill and deliver subscription boxes
• Provide customer support
• Send marketing emails 
• Improve user experience on our website
• Analyze site performance and customer behavior
• Comply with legal obligations

3. Sharing and Disclosure

We do not sell, rent, or share your personal data with third parties for their marketing purposes. We may share information with:

• Service providers (e.g., payment processors, shipping partners)
• Marketing platforms (e.g., email campaign software)
• Legal authorities, if required by law or to protect rights and safety

All service providers are bound by confidentiality agreements and required to comply with applicable data protection laws.

4. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13 without verifiable parental consent, in compliance with COPPA (Children’s Online Privacy Protection Act). If we discover such data has been collected without consent, we will delete it promptly.

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies for:

• Website analytics (e.g., Google Analytics)
• Remembering login sessions or preferences
• Marketing and ad retargeting

You can manage or disable cookies in your browser settings. Some features may not function properly without cookies.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Right to access your personal data
• Right to correct or delete your data
• Right to object to processing
• Right to withdraw consent (e.g., unsubscribe from emails)
• Right to lodge a complaint with a data protection authority

You can request changes by contacting us at: support@gleskids.com

7. Data Retention

We retain your data only as long as necessary for the purposes described in this policy or as required by law.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your data. However, no system is completely secure. Please notify us immediately of any suspected breach.

9. International Users

If you are accessing our services from outside of Canada, please note your data may be processed in Canada or in jurisdictions where our service providers operate.

10. Updates to This Policy

We may update this Privacy Policy periodically. If changes are material, we will notify you via email or prominent notice on our site.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, contact:

GLES Kids
Email: support@gleskids.com
Website: www.gleskids.com